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Book a consultation for a graft estimate and treatment plan, or start with a free Discovery Call if you’re still working it out.

Consultation type

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Hair transplant $29 · $0 to Book
Consultation · In Clinic 60 min · in clinic
Gro Clinics Free
Discovery Call 15 min · phone or video call

Choose a consultation on the left to see what it includes.

Payment and cancellation policy

Gro Clinics Australia · Last updated 2026

This policy applies to hair transplant consultations booked through our website, in clinic or by video. Discovery calls are free and are not covered by the payment sections below.

1What a consultation costs

A hair transplant consultation is $29 AUD, including GST. That is the total cost. There are no booking fees, card surcharges or other charges.

2When you are charged

Nothing is taken when you book.

You give your card details when you reserve your appointment. They are stored securely in Zenoti, our clinic management system, and are not held by clinic staff.

The $29 is charged after your consultation has taken place. If you do not attend, it is charged within an hour of your appointment time. A receipt is emailed to you.

3Changing or cancelling your appointment

You can reschedule or cancel free of charge up to 48 hours before your appointment start time.

To change or cancel, contact your clinic directly. Call 1300 787 563, or call, text or email using the contact details in your appointment reminders. There is no self-service cancellation link.

4Missed appointments and late cancellations

The $29 is charged if you:

  • do not attend your appointment, or
  • cancel or reschedule within 48 hours of your appointment start time.

This is the same amount as the consultation fee. It is not an additional penalty. A consultation is a 60 minute appointment with a Hair Growth Advisor, and in clinic it also reserves a room and equipment. At less than 48 hours notice we usually cannot offer that time to someone else.

5Arriving late

If you arrive late, your clinic will do what it can to still see you. Where there is not enough time left to complete the consultation properly, the team will rebook you. This is handled at the clinic's discretion and you would not normally be charged a second consultation fee.

6If something comes up

If you need to cancel inside the 48 hour window, or you miss an appointment, contact your clinic. We can waive the fee at our discretion, and we would rather rebook you than charge you.

7If we need to change your appointment

If Gro Clinics cancels or reschedules your appointment, you are not charged. Because payment is only taken on the day of your consultation, there is nothing to refund. The team will offer you another time.

8Refunds

The consultation fee covers the consultation itself, not a particular outcome or recommendation. It is not refundable because the advice was not what you hoped for, or because you decide not to go ahead with treatment.

If you believe you have been charged in error, email hello@groclinics.com.au and we will look into it.

Nothing in this policy limits your rights under the Australian Consumer Law, including the consumer guarantees that services be provided with due care and skill.

9What a consultation is, and is not

Consultations are conducted by a Hair Growth Advisor, not a doctor. Clinical suitability for a hair transplant is determined by your treating doctor, who reviews your case before any procedure is booked.

A discovery call is a free 15 minute phone call for general information. It is not a medical consultation or a suitability assessment, and no card details are taken.

Individual results vary. Any procedure carries risk and requires assessment by a qualified practitioner.

10Your information

Card details are held in Zenoti under their security standards. You can read the Zenoti privacy notice. Everything else you give us is handled in line with our Privacy Policy.

11Changes to this policy

We may update this policy. The terms that apply to your appointment are the ones you agreed to when you booked, and they are repeated in your confirmation email.

12Questions

Contact your nearest clinic on 1300 787 563. Clinic contact details are also in your appointment reminders.